New Cohort Orientation

    Welcome joining GTIIT!

    As you embark on your academic journey with us, we want to ensure that you have seamless access to the IT services and resources that will support your success. This guide offers a comprehensive overview of the IT services available to you at GTIIT, including account activation, network connectivity, printer usage, and more. Please take the time to review this guide and don't hesitate to contact our IT support team if you have any questions or need assistance. Your educational experience is important to us, and we are here to assist you every step of the way.

    Account Activation and MFA Registration

    IT Support provides you with step-by-step instructions on how to activate your GTIIT work account and register it with MFA.
    You can find more details at GTIIT Account MFA With Authenticator App

    GTIIT Servicehub

    GTIIT Servicehub offers a user-friendly interface and a wide range of features that will simplify the process of creating and tracking support tickets, accessing the Knowledge Base, and connecting with our IT team. This platform empowers you to resolve issues efficiently, minimizing disruptions to your academic and administrative activities. Please refer to GTIIT Servicehub User Guide for further instructions.

    Campus Network Connection

    T connect your devices to the GTIIT campus network, you can use the following methods:
    1. Configure eduroam Wi-Fi On Your Device
    2. How To Connect To GTIIT-SEC？
    3. Wireless Network GTIIT-STU
    For those users who need to work off campus while requesting to access GTIIT internal resources, you are highly recommended to configure the GTIIT VPN connection beforehand - GTIIT VPN Off-campus Network Access With SSO

    Printing Services

    We are in the middle of configuring a self-service printing option for all students at our university. This service is targeted to be ready in E2-205 by 18-Aug. Please note that this is a paid service, and you will be charged for each page you print/scan. The accepted payment method is WeChat Pay. 

    GTIIT E-Journals

    GTIIT subscribed to some but not all of the E-Journals for academic works, you can find them at:
    GTIIT E-Journals List
    Any questions, please reach out to our AAO department.

    Email and Calendar Setup

    Microsoft Outlook desktop application is the recommended solution for using the GTIIT email account. You can benefit from it if you need:
    1. How To Set Up Email Auto Forwarding
    2. How To Configure Your Departmental Email Account
    3. How To Use Outlook Calendar To Reserve A Meeting Room

    IT Policies and Guidelines

    We've published our IT policies and guidelines that new student members should be aware of, such as the IT Code of Practice, at:

    IT Support Requests and Reporting

    We understand that encountering technical issues can be frustrating, and we are here to assist you promptly. To ensure a smooth support experience, please follow the steps below to request IT support and report any issues you may be facing.

    1. Ticketing System
      To ensure effective tracking and management of support requests, we have implemented a ticketing system. To submit a support ticket, please visit our IT support portal at https://servicehub.gtiit.edu.cn. 
    2. Email Support
      For non-urgent matters or general inquiries, you can reach out to our IT support team via email at itsupport@gtiit.edu.cn. Please provide a detailed description of the problem you are experiencing, including any error messages, relevant software or hardware details, and steps to reproduce the issue. Additionally, kindly include your contact information and preferred method of communication.
    3. Classroom/Event Urgent Support
      If you require immediate assistance or have an urgent issue with our multi-media systems, please reach out to us via the hotline at +86 136-1235-6013 (666013 for China Mobile users)
    4. Phone Support
      If you require immediate assistance or have an urgent issue, please contact our IT support helpline at +86 754 8807-7026. Our dedicated support team will be available to assist you during office hours. When calling, be prepared to provide the same information mentioned above to help us better understand and address your concern efficiently.

    Remember, the more information you can provide about the issue, the faster our IT support team can diagnose and resolve it. If you have any additional questions or need further guidance, please do not hesitate to reach out to our IT support team.

    More

    You are highly advised to check out all our IT Knowledge Base articles at https://servicehub.gtiit.edu.cn/help.

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