Introduction
Welcome joining GTIIT!
As a new staff member like you, we want to make sure you have access to the IT services and resources you need to succeed. This guide provides an overview of the IT services available to you at GTIIT, including account activation, network connection, software center usage, and more. We encourage you to review this guide and reach out to our IT support team if you have any questions or concerns. Thank you for choosing to join us at GT, and we look forward to supporting you in your work here.
Account activation and MFA registration
You can find more details at GTIIT Account MFA With Authenticator App
GTIIT Servicehub
GTIIT Servicehub offers a user-friendly interface and a wide range of features that will simplify the process of creating and tracking support tickets, accessing the Knowledge Base, and connecting with our IT team. This platform empowers you to resolve issues efficiently, minimizing disruptions to your academic and administrative activities. Please refer to GTIIT Servicehub User Guide for further instructions.
Campus network connection
T connect your devices to the GTIIT campus network, you can use the following methods:For those users who need to work off campus while requesting to access GTIIT internal resources, you are highly recommended to configure the GTIIT VPN connection beforehand - GTIIT VPN Off-campus Network Access With SSO
Printer setup
GTIIT provides all staff members with printing services at no cost, you would know how to set up the university printer on work and personal computers, by followingSoftware center usage
The software Center is pre-configured on the GTIIT domain-joined computers, if you are using your personal computer for work, you can safely skip this.To understand how to use Software Center, please refer to GTIIT Software Center: Self-Service Installation
ERP system usage
All the GTIIT staff members with valid contracts are able to access the ERP system. Please use the Company Single Sign-On option by entering your GTIIT credentials to access it.GTIIT E-Journals
GTIIT subscribed to some but not all of the E-Journals for academic works, you can find them at:
GTIIT E-Journals List
Email and calendar setup
Microsoft Outlook desktop application is the recommended solution for using the GTIIT email account. You can benefit from it if you need:-
How To Set Up Email Auto Forwarding
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How To Configure Your Departmental Email Account
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How To Use Outlook Calendar To Reserve A Meeting Room
IT policies and guidelines
We've published our IT policies and guidelines that new staff members should be aware of, such as the IT Code of Practice and Provision of Computing Device, at:IT Support Requests and Reporting
We understand that encountering technical issues can be frustrating, and we are here to assist you promptly. To ensure a smooth support experience, please follow the steps below to request IT support and report any issues you may be facing.
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Ticketing System
To ensure effective tracking and management of support requests, we have implemented a ticketing system. To submit a support ticket, please visit our IT support portal at https://servicehub.gtiit.edu.cn. -
Email Support
For non-urgent matters or general inquiries, you can reach out to our IT support team via email at itsupport@gtiit.edu.cn. Please provide a detailed description of the problem you are experiencing, including any error messages, relevant software or hardware details, and steps to reproduce the issue. Additionally, kindly include your contact information and preferred method of communication. -
Classroom/Event Urgent Support
If you require immediate assistance or have an urgent issue with our multi-media systems, please reach out to us via the hotline at +86 136-1235-6013 (666013 for China Mobile users) -
Phone Support
If you require immediate assistance or have an urgent issue, please contact our IT support helpline at +86 754 8807-7026. Our dedicated support team will be available to assist you during office hours. When calling, be prepared to provide the same information mentioned above to help us better understand and address your concern efficiently.
Remember, the more information you can provide about the issue, the faster our IT support team can diagnose and resolve it. If you have any additional questions or need further guidance, please do not hesitate to reach out to our IT support team.